Terms & Conditions

1. SERVICE SCOPE

All services provided by Retail Store Aid (Pty) Ltd are as described in project quotes and written agreements. Services include shopfitting, commercial renovations, domestic alterations, painting, tiling, carpentry, flooring, and project coordination across retail, commercial, and residential environments.

Scope of Work

Scope of work is defined in the signed quotation. Any changes to scope must be approved in writing and may affect project timeline and cost.

2. PAYMENT TERMS

Payment Structure

Accepted Payment Methods

Late Payment Terms

Projects may be suspended if payment becomes overdue by more than 7 days. Suspension does not relieve clients of financial obligations. Any costs associated with project resumption, including additional labour or rescheduling fees, will be invoiced to the client.

3. PROJECT TIMELINE

Project Scheduling

Project timelines are provided as estimates based on the agreed scope of work and current project load. Timelines are subject to change due to unforeseen circumstances, client-requested modifications, supply chain delays, or other factors beyond our control.

Timeline Modifications

We will communicate promptly if project delays are anticipated. Clients will be notified in writing of any substantial timeline changes and the reasons for them. Retail Store Aid (Pty) Ltd is not liable for damages arising from project delays, except in cases of gross negligence.

Client Responsibility

Delays caused by client non-compliance, unavailable access to the site, or failure to provide required approvals or materials will not be the responsibility of Retail Store Aid (Pty) Ltd. Any resulting timeline extensions will be communicated in advance.

4. LIABILITY & WARRANTY

Warranty on Work

All workmanship is guaranteed for a period of 12 months from project completion, provided the client adheres to maintenance recommendations. This warranty covers defects in labour only and does not include damage from misuse, accidents, or normal wear and tear.

Material Warranty

Materials supplied by Retail Store Aid (Pty) Ltd are covered under manufacturer warranties, which are transferred to the client. Retail Store Aid (Pty) Ltd is not liable for material defects; the client should address claims directly to the manufacturer. Installation warranty is separate and covered under our workmanship guarantee.

Limitation of Liability

Retail Store Aid (Pty) Ltd's total liability for any claim arising from our services shall not exceed the total contract value. We are not liable for indirect, incidental, consequential, or punitive damages, including loss of profits, business interruption, or reputational harm.

Client Responsibility

5. INTELLECTUAL PROPERTY

Design Ownership

All design concepts, plans, drawings, and specifications created by Retail Store Aid (Pty) Ltd remain our intellectual property unless explicitly agreed otherwise in a separate written agreement. Clients may not reproduce, distribute, or repurpose designs without our written consent.

Quote Ownership

Quotations are confidential documents prepared for specific clients and projects. They may not be shared with competitors, used for comparative pricing, or shared publicly without our permission.

Project Documentation

Photographs and descriptions of completed projects may be used by Retail Store Aid (Pty) Ltd for portfolio and marketing purposes unless the client opts out in writing. We will respect client privacy and confidentiality where requested.

6. TERMINATION & CANCELLATION

Client Cancellation

Cancellations must be submitted in writing to be valid. The following terms apply based on timing:

Termination by Retail Store Aid (Pty) Ltd

Retail Store Aid (Pty) Ltd reserves the right to terminate a project if the client materially breaches these terms or if the project becomes unsafe or impossible to complete. Clients will be notified in writing, and all work completed to date will be invoiced.

Notice Period

Either party must provide 14 days written notice to terminate a project, except in cases of emergency or safety concerns.

7. DISPUTE RESOLUTION

Dispute Procedure

If a dispute arises, the parties agree to follow this procedure:

Jurisdiction

These Terms & Conditions are governed by the laws of the Republic of South Africa, and disputes shall be resolved in the courts of KwaZulu-Natal, South Africa.

8. AMENDMENTS TO TERMS

Updates & Changes

Retail Store Aid (Pty) Ltd reserves the right to update these Terms & Conditions at any time. Updated terms will be posted on our website and will become effective immediately upon posting unless otherwise specified.

Notification

For ongoing clients with active projects, we will provide 30 days written notice of material changes to these terms. Continued engagement with our services after the notice period constitutes acceptance of the updated terms.

Project-Specific Terms

Project quotes and written agreements take precedence over these general Terms & Conditions. In case of conflict, the project-specific agreement will govern.