Cancellation & Refund Policy
Last Updated: August 2026
Our cancellation and refund policy is designed to provide transparency and clarity regarding payment obligations and project modifications.
Quotation Stage (Before Work Begins)
Cancellation by Client
- Full refund of any deposit paid
- Minus 10% administration processing fee
- Refund processed within 7 business days
No charges apply if cancellation occurs before work commencement.
Key Points
No Hidden Charges
The 10% administration fee covers processing, documentation, and bank transfer costs associated with refunding your deposit.
Swift Processing
Refunds are processed within 7 business days from the date of cancellation request.
During Project Execution
Once work has begun, the following terms apply to all cancellation requests.
Non-Refundable Costs
- Materials purchased and delivered to site
- Labor costs for work completed to date
- Contractor travel and site setup expenses
- Design and planning fees
- Professional consultation fees
- Coordination and management costs
Payment Obligation
- Client remains responsible for all costs incurred
- Final invoice issued for work completed
- Payment due within 7 days of invoice
Outstanding payments may result in legal action to recover debts.
Project Status
- Incomplete work may be secured but not guaranteed
- Warranty does not apply to incomplete projects
- RSA not responsible for ongoing maintenance of incomplete work
Warranty & Guarantees
Warranty coverage is only valid for completed projects. Incomplete or partially completed work is excluded from warranty protection.
Note: Incomplete work left on site remains the property responsibility of RSA until full payment is received and project scope is formally closed.
Project Suspension & Hold
If a client requests project suspension (temporary hold) rather than cancellation, the following conditions apply:
- Work ceases immediately upon written request
- Site and materials are secured at client's risk
- A monthly site management fee of R2,500 applies during suspension
- Labor availability is not guaranteed upon resumption
- Project quote remains valid for 30 days from suspension date only
- All costs incurred to date remain payable
Refund Processing Timeline
When eligible for refund, funds are processed according to the following schedule:
Day 1-2
Cancellation request received and documented
Day 3-5
Final invoice prepared and administrative fee calculated
Day 6-7
Refund processed and funds transferred to original payment method
Day 7+
Funds appear in client's account (dependent on bank processing)
Frequently Asked Questions
Can I cancel my project once materials have been ordered?
Yes, you can cancel after materials are ordered. However, any materials already purchased and delivered to site are non-refundable. You will be invoiced for these materials as part of your final project cost.
What happens to incomplete work on site if I cancel?
Incomplete work remains on site and is secured by RSA. However, RSA is not responsible for maintenance or protection of incomplete work beyond reasonable site management. You remain liable for any damage or theft. The site will be cleared within 14 days of final payment unless alternative arrangements are made.
Will I receive a refund if I cancel mid-project?
No. Once work has commenced, you are liable for all costs incurred to date, including materials, labor, travel, design fees, and management costs. A refund is only available if you cancel during the quotation stage (before work begins), subject to the 10% administration fee.
How long does it take to receive a refund?
Eligible refunds are processed within 7 business days from the date of your cancellation request. The funds are transferred to your original payment method. Additional time may be required for your bank to credit the funds to your account, which is typically 1-3 business days.
What is included in the 10% administration fee?
The 10% administration fee covers processing costs such as documentation preparation, refund verification, bank transfer charges, and administrative overhead associated with canceling and refunding your deposit. This fee is standard for all quotation-stage cancellations.
Can I suspend my project instead of canceling?
Yes. Project suspension is available for clients who wish to pause work temporarily. A monthly site management fee of R2,500 applies during suspension. All work-to-date costs remain payable, and labor availability is not guaranteed when work resumes. Your quote remains valid for 30 days from the suspension date only.
What if I dispute the final invoice?
Disputes must be submitted in writing within 14 days of receiving the final invoice. Please provide detailed documentation of your dispute. RSA will review the invoice and respond within 7 business days. Payment remains due regardless of disputes, unless a formal resolution is agreed upon in writing.
Is warranty coverage available for incomplete projects?
No. Warranty coverage is only provided for completed projects. If your project is incomplete or canceled mid-execution, no warranty applies to any work performed or materials supplied. RSA is not responsible for maintenance or rectification of incomplete work.
Questions About Our Cancellation Policy?
We're here to help clarify any aspects of our cancellation and refund policy. Please don't hesitate to reach out.
Contact Our Team Request SupportImportant Terms & Conditions
Legal Compliance
This cancellation and refund policy is governed by South African consumer protection law and RSA's standard terms of service. All projects are subject to written quotation and formal agreement before commencement.
Payment & Invoicing
Invoices are issued upon completion of project milestones or upon cancellation. Payment is due within 7 days of invoice issuance. Late payments may incur interest charges and suspension of future services.
Communication
All cancellation requests must be submitted in writing via email (info@rsaid.co.za) or in person. Verbal cancellation requests are not valid. Please retain copies of all correspondence for your records.